- Outlook not downloading attachments as pdf pdf#
- Outlook not downloading attachments as pdf update#
- Outlook not downloading attachments as pdf full#
- Outlook not downloading attachments as pdf download#
Only the website works.) What I find curious is that I can't open a PDF directly from a website in Safari or Chrome (I can only save it to DropBox, then open it from there - which is something I can't do with PDF attachments in email), but if I access my gmail from Safari or Chrome browsers at, somehow, the PDF is intact. (If I use the gmail app for iOS, I can't open the attachment. One more thing: My workaround for mail is to go the gmail website and open the pdf attachments from there. I've read about this issue dating as far back as 2012.
Outlook not downloading attachments as pdf update#
Nor am I optimistic that an update will fix the problem, since this occurred in 9.3.1 & 9.3.2 as well. Two different Apple reps - one at a store and the other by phone - have escalated the issue to Apple engineers, but I am honestly not optimistic. All I'd get is just the first page of the PDF in the form of an image. PDF attachments were viewable in my native email app (which pulls from gmail), but over the course of about a day, the downloads began slowing down, until I eventually couldn't open PDF attachments at all. (Again, no luck.) Interestingly, the third time I tried a factory reset, it resulted in the problem being temporarily fixed. (No luck.) I have also tried three re-sets as new, then manually reinstalled only the apps I needed to get by. During one visit they gave me a new iPhone 6S-plus, just on the off-chance it was a hardware issue. I have the same issue and have been to two different, local Apple Stores a total of four times. Z owner did an excellent job of summarizing the problem. PDF functionality is critical to my work. PDF attachments will not open and appear as the first page of the PDF as an image that cannot be opened and I am unable to access multiple pages or open up in other apps.įor further background, the same attachments in the same email accounts function normally on my multiple iMac desktops running El Capitan OS10.11.5.Ĭurrently, my only workaround is to forward the email with the pdf attachments to my Evernote account. I have several colleagues with the same issue, i.e. I have also tried to delete mail accounts and reload after completely setting them up again. Left the Apple Store with no resolution, unfortunately. The Genius said it appears to be a known bug in iOS and to await the next update. I also note that PDF attachments to my text messages also malfunction the same way.
Outlook not downloading attachments as pdf full#
On one of my iPads, we did a full erase and restore and the problem remained. After being unable to get a resolution from Apple Support after a week 9they verified the issue and have asked for some screenshots, but I have no further responses), was at the Genius bar this morning and verified the issue. Same symptoms as above on multiple mail accounts (including iCloud, Gmail account, an ATT mail account, and Exchange). I am running iOS 9.3.2 on all three devices, but on May 20, I was running 9.3.1 on one of the two iPads, and all had the same issue the same day. I recall the day because I was out of the office and my assistant sent me an email with an attached multi-page PDF that I could not open or access. I have three iOS devices (iPad Pro, iPad Air 2, iPhone 6s) and this problem began for me on May 20.
Many thanks if you can offer any advice or next steps. It only started a few weeks ago so am wondering if something was introduced in the last update. I've tried a few other things, looked in settings, rebooted etc etc, but to no avail.
Outlook not downloading attachments as pdf download#
What I have noticed in Mail that when I tap to download the iBooks icon fleetingly appears and I'm wondering if it has something to do with that. This is occurring on both iOS devices I use, and my husband's iPhone 6 as well. I tried deleting Documents because it was a recent install, but it also made no difference. I tried deleting Spark, in case it was the issue, but nothing changed.Īll pdf readers are behaving normally (PDF Expert and Documents).
Spark works as previously - I can view pdf files within Spark without opening into another reader. The apps that behave this way are Outlook, Dispatch and Airmail. At least I can then open into another app. This also occurs to some extent in other mail apps, but the behaviour differs - sometimes it is just an image, at other times the whole pdf downloads but opens with a placeholder saying "PDFReader File", with its size, on a grey background.
All other attachment types can be previewed as always (including images and spreadsheets. Now, it only downloads an image of the first page (which means I don't even have the option of opening into a pdf reader. Previously, when I tapped on an attachment in the Mail app I could view it.